Warranty Policy
Cross The Road Electronics, LLC warrants our products to be free from defects in manufacturing, materials and workmanship for a period of 90 days from the date of purchase. This warranty covers normal use as described in the product manual and within the limits specified in any applicable data sheet(s).
This warranty does not cover abuse, misuse, incorrect wiring, alterations, connector damage, or robot competition damage.
To make a claim under this policy, email: support@ctr-electronics.com describing in detail the issue with the product under warranty. Also include the date of purchase/receipt and where the product was purchased from. Once we determine the product to be under warranty, we will issue a Return Merchandise Authorization (RMA) number and instructions for the product return. We will not accept any product returned to us without a valid RMA number and completed RMA form. Once the product is returned, we will repair or replace the item under warranty at our discretion.
Return Policy
Returns of Unopened products are accepted for a period of 10 days from the date of purchase. Returns may be subject to a 25% restocking fee.
All Programming/Software purchases are non-refundable.
To initiate a product return, email sales@ctr-electronics.com to obtain a Return Merchandise Authorization (RMA) number and fill out an RMA form.