All orders ship from our warehouse facility in Southeast Michigan:
16065 Leone Dr,
Macomb MI, 48042
Carriers
All orders are currently shipped via UPS.
Freight or Palletized shipping can be arranged for large orders within the US.
Please contact sales@ctr-electronics.com for large order quantities or custom shipping requirements.
Free Shipping Eligibility
Orders with a subtotal of at least $750 USD are eligible for free ground shipping within the contiguous US (ie. Lower 48 US States).
Product exceptions that are ineligible for free shipping are typically indicated on the product page.
Non-eligible products include, but are not limited to:
- Batteries
- Long-length material stock (36" or longer)
- VH-109 Radio
Orders containing a non-eligible item will not have free shipping as an option during checkout.
PO Boxes
We do not ship to PO Boxes, APO, or FPO addresses.
Shipping Times
Shipping times for all methods are valid from the date the order is fulfilled.
Orders placed M-F by 1:00pm Eastern US Time for in-stock products typically ship the same day.
Orders placed during holidays will ship the next business day.
To estimate ground shipping times from our facility to your destination address see UPS' shipping estimator here:
https://www.ups.com/maps/?loc=en_US
Select "Shipped From" and enter the zip code "48042".
Please note that ground shipping times are an estimate and are not guaranteed.
Product Restrictions
Please note that some products (such as batteries) may only be shipped using certain methods or to certain destinations.
Any products with shipping restrictions will have the restrictions noted on the product page.
International Shipping
Orders placed for delivery outside the US include only the cost of goods and chosen carrier shipping.
The recipient is responsible for ALL import taxes, customs, or other taxes and fees that may be applied once the package reaches the border of the destination country.
The customs clearance process must be done on the customer's side. Most carriers offer customs broker assistance - please contact your shipment carrier for additional information.
Errors and Damages in Shipment
Claims for shipping shortages, errors, or damaged items due to shipping must be in writing and received by Cross The Road Electronics within 10 days after receipt of shipment by buyer. Failure to make such claim within the stated period shall constitute an irrevocable acceptance of the goods and an admission that the goods fully comply with all the terms and conditions of the buyer's order. For any shipping related claims under this policy please email: sales@ctr-electronics.com